Introduction

At DazzlePK.com, we aim to provide you with the best shopping experience. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines your rights and our procedures regarding returns, refunds, and exchanges.

Returns

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Accompanied by the receipt or proof of purchase.

Return Period

You have 3 calendar days from the date you received your item to initiate a return.

Non-Returnable Items

Certain items are exempt from being returned, including:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

How to Return an Item

  1. Contact Us: Before returning an item, please contact our customer service team at support@dazzlepk.com with your order number and details about the product you wish to return.
  2. Return Authorization: Once your return is approved, we will provide you with a return authorization and the address to send your item.
  3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Processing Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

Timeframe for Refunds

  • Credit Card Payments: Refunds typically take 5-10 business days to appear on your credit card statement.
  • Other Payment Methods: Refunds via other payment methods may take 7-14 business days.

Partial Refunds

Partial refunds may be granted for:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 7 days after delivery.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@dazzlepk.com.

Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

Late or Missing Refunds

If you haven’t received a refund yet, please:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund, please contact us at support@dazzlepk.com.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

DazzlePK.com
Email: support@dazzlepk.com